On the account page you see the state of your website's plan: active, on trial, with an open payment, cancelled or not active. You also see whether Funnelforms could confirm the license lately. This article explains every display and what it means for your website. The most important rule first: your forms, entries, e-mails and appointments keep running in every state.
Requirements
- Funnelforms Pro. This feature is not included in Funnelforms Free.
- The website is connected with your Funnelforms account. Without a connection, the account page shows Connect this website.
- You are an administrator. Only administrators see the account page and the notices.
Where to find it
Funnelforms → Account, area Your plan and the figures below it
If the license needs a look, a notice with the link Open the account also appears on the dashboard, in the plugin list and on the Funnelforms pages.
Features at a glance
| Badge | Sentence on the account page | What applies |
|---|---|---|
| Active | "Everything is on: updates, Pro services and support." | The plan is running. |
| Trial | "Your trial runs. Updates, Pro services and support are on." | The plan runs as a trial. |
| Payment open | "The last payment of your plan is still open. Please check the payment method in your account." | The plan keeps running for now. |
| Cancelled | "Your plan is cancelled. Updates and Pro services run until …" | The plan runs until the date shown. |
| Not active | "Your plan is not active. Forms and entries keep working; updates and Pro services are paused until the plan runs again." | Updates pause. |
| Check needed | "Funnelforms could not confirm the license for a while. Everything keeps working until …; check the connection." | Grace period of 30 days. |
| Needs a look | "The license could not be confirmed for over 30 days. …" | Updates pause until you connect again. |
| Needs a look | "The address of this website has changed. …" | Connect again to move the license to the new address. |
| Needs a look | "The stored license cannot be checked. Connect again." | Connect again. |
Step by step
Check and refresh the status
- Open Funnelforms → Account.
- In the area Your plan, read the badge next to the name of the plan and the sentence below it.
- If you just changed something in your account, such as the payment method or the plan, click Check now.
- Wait for the message "The license was checked with Funnelforms." and read the page again.
Settle an open payment
- Open Funnelforms → Account.
- Click Plan, payment and invoices. Your Funnelforms account opens in a new tab.
- There, open Subscription and invoices and check the payment method.
- Come back and click Check now.
Connect again after "Needs a look"
- Open Funnelforms → Account.
- Click Connect again.
- Sign in in the browser and pick the license.
How it works
What do the four figures show?
- Plan: the name of the plan, below it Lifetime license or Managed in your Funnelforms account.
- Websites: websites in use and allowed, below it for example "3 websites free" or No limit.
- Renewal: a date with Renews by itself, Cancelled, runs until this day or Paid until this day. A lifetime license shows Lifetime with Nothing to renew.
- Updates and services: On or Paused, below it Confirmed until ….
What depends on the plan and what does not?
Today, the updates of Funnelforms Pro depend on the plan. If Updates and services shows Paused, the website gets no updates. The account page names further Pro services, such as AI, as announced. This feature is currently in progress.
Never tied to the plan: forms, entries, e-mails, appointments and all data on your website. Support stays reachable. The account page says this too, in the card If a plan ends or Funnelforms is offline.
When does a plan count as running?
A plan runs when it is active, on trial or has an open payment, as long as no end date has passed. A cancelled plan runs until the end date shown. All other states, for example a paused or expired plan, show Not active.
What do "Confirmed until" and the 30 days of grace mean?
Funnelforms confirms the license of your website regularly; the date is shown under Updates and services as Confirmed until, the last time in the card Connection under Last confirmed. Once a day the website renews the confirmation in the background. If that fails, for example because Funnelforms cannot be reached, the previous confirmation stays valid. Once it has expired, there are 30 days of grace with the badge Check needed: everything keeps working until the date shown, updates included. After that the page shows Needs a look, and updates pause until you connect again.
What does the page show when Funnelforms cannot be reached?
At the top it says "Funnelforms cannot be reached right now." with the time of the last answer from Funnelforms and the button Try again. The page then shows the last known state or what the stored license says.
Who sees the notices?
Only administrators. The notice appears on the dashboard, in the plugin list and on the Funnelforms pages, but not on the account page or in the setup assistant. With an active plan or a trial it does not appear at all.
Best Practices
- Keep the payment method in your Funnelforms account up to date. That keeps the plan active without interruption.
- React to Check needed while the grace period runs.
- After changes in your account, click Check now instead of waiting for the daily check.
Troubleshooting
| Problem | Cause | Solution |
|---|---|---|
| The badge shows Needs a look | The confirmation was missing too long, the address changed, or the stored license cannot be checked. | Read the sentence below it and click Connect again. |
| Check needed | The website cannot reach Funnelforms, or the daily background run (WP-Cron) does not run. | Click Check now. If that does not work, check the connection and WP-Cron of your website. |
| Not active although you renewed | The website does not know the new state yet. | Click Check now. |
| Updates and services shows Paused | The plan is not running, or the grace period is over. | Renew the plan or connect again. |
| "Funnelforms cannot be reached right now." | The website cannot reach Funnelforms at the moment. | Click Try again later. Your forms keep working. |
Tips
- Funnelforms fetches the details on plan and websites at most every ten minutes. Check now fetches them right away.
- Dates appear in the date format of your WordPress settings.
- The card Connection shows the e-mail address of the Funnelforms account the website is connected with.
FAQ
Do my forms keep working when my plan ends? Yes. Forms, entries, e-mails and appointments do not depend on the plan. Only updates pause.
How long is the grace period? 30 days after the last confirmation has expired.
What does "Trial" mean? Your plan runs as a trial. Updates and support are on.
Where do I change the payment method or plan? Through Plan, payment and invoices on the account page. The button opens your Funnelforms account.