If an update broke something on your website, you reinstall one of the last versions of Funnelforms Pro with one click. WordPress only swaps the plugin files; your forms, entries, appointments and settings stay in the database. So that the newer version does not come back by itself overnight, Funnelforms switches off the plugin's automatic updates.
Requirements
- Funnelforms Pro 5.0.6 or newer. This feature is not included in Funnelforms Free; there, the WordPress directory keeps the older versions.
- You are an administrator who may update plugins.
- The website is connected to your Funnelforms account and the license is active. Earlier versions come from your Funnelforms account.
Where to find it
- Funnelforms → Settings → Plugin version.
- In the WordPress plugin list, the link Earlier version under Funnelforms Pro.
Features at a glance
- The installed version (Installed: …).
- A list of the last earlier versions with their date (Released on …), each with Go back to this version.
- A confirmation that says what will happen, with an optional note on what went wrong.
- A check of the download against the signed Funnelforms release.
- A note afterwards saying when and from which version you went back.
- At the next update, the choice Switch automatic updates on again or Leave them off.
Step by step
- Open Funnelforms → Settings and click the tab Plugin version, or click Earlier version under Funnelforms Pro in the plugin list.
- Next to the version you want, click Go back to this version.
- Read in the dialog Go back to version …? what will happen. If you like, pick a reason under What went wrong? (optional, helps us fix it).
- Click Go back to … now. WordPress shows the usual update screen and switches the plugin on again afterwards. This takes a few seconds.
- Check whether the problem is gone and report it to support, see Contacting support.
- Once a newer version fixes the problem, update again in the plugin list and switch automatic updates back on with Switch automatic updates on again.
How it works
Which versions can I choose?
The last five earlier versions that Funnelforms offers your website, 5.0.3 at the oldest. From 5.0.3 on, all versions use the same tables, so switching loses no data. This does not take you back to Funnelforms 3; for that, see Back to Funnelforms 3: way back and restore points.
What happens to my data?
Forms, entries, appointments and settings stay in the database. Features that came with a later version are missing until you update again. Forms that use them appear without them; each form's version history keeps the newer state.
Why are automatic updates switched off?
Otherwise WordPress would install the newer version again overnight. Afterwards the tab says: "You went back to version … (from …) on …. Automatic updates of the plugin are off; update again in the plugin list once a newer version fixes the problem." After the next update, Funnelforms asks whether you want to switch them on again.
How safe is the download?
WordPress installs the earlier version like an update and keeps a backup until it is done. Before that, Funnelforms checks the downloaded file against the signed release; if it does not match, nothing is installed. Funnelforms only learns which version you switched from and to, and the reason if you picked one.
Best practices
- Only go back if an update really broke something, and report the error to support. That way the fix comes sooner.
- Pick the version right before the update, not an even older one.
- Switch automatic updates on again as soon as a version with the fix is out.
Troubleshooting
| Problem | Cause | Solution |
|---|---|---|
| The tab Plugin version is missing | You may not update plugins. | Log in as an administrator who may update plugins. |
| "There is no earlier version to go back to yet." | There is no older version from 5.0.3 on for your website. | Contact support. |
| "Updates are paused because the license of this website is not active." | The license is not active. | Open your account with Open account and check the plan, see Plan status and what it means. |
| "Funnelforms could not be reached." | The update service is not answering right now. | Try again later; your forms keep working. |
| "The downloaded update does not match the release of Funnelforms and was not installed." | The download was incomplete or altered. | Try again. |
Tips
- The link Earlier version in the plugin list also helps if the Funnelforms pages no longer open after an update.
- The note on what went wrong is optional and contains no text of yours, only the category you picked.
FAQ
Do I lose entries when I go back? No. Entries stay in the database.
Can I move to the new version again afterwards? Yes, with a normal update in the plugin list.
Does this work in Funnelforms Free? No. Older versions of Free are in the WordPress directory.