Something is missing in Funnelforms? On the Support page you write your idea straight to the Funnelforms team. The team opens good ideas for voting, and you vote on the ideas of other customers. That way you see what others wish for and how far your own suggestions are.
Requirements
- Funnelforms Pro. This feature is not included in Funnelforms Free.
- Funnelforms Pro 5.0.6 or newer.
- The website is connected to your Funnelforms account, see Connect your website to your Funnelforms account. Otherwise the page says "Connect this website with Funnelforms to suggest ideas and vote on them."
Where to find it
- Funnelforms → Support, section Suggest an idea or wish below the ticket form.
- Below it, before the diagnostics, the section Ideas from customers.
- If you pick Idea or wish under What is it about? in the ticket form, the page switches to the idea form and takes your text along.
Features at a glance
- Suggest an idea with a title and a description.
- A check whether the idea already exists, even in other words.
- Vote with Good idea or Not for me, one vote per idea and license.
- Counters For and Against on every idea.
- The list Your suggestions with the status of each idea.
Step by step
- Open Funnelforms → Support and click Write your idea in the section Suggest an idea or wish.
- Enter a title under Your idea in one line, 5 to 150 characters.
- Describe your idea under What should it do, and what would it help you with?, 10 to 3000 characters.
- Click Send idea. The page shows "Thank you! Your idea #… has arrived. We read every idea and open good ones for voting."
- If the idea already exists, the page says "This idea has already been suggested. Please vote for it." Click Go to the idea and vote, or send your idea with Suggest it anyway.
- Under Ideas from customers, vote on other ideas with Good idea or Not for me.
How it works
Which ideas do I see?
Ideas from customers lists the ideas the Funnelforms team picked for voting. The team reads new suggestions first. You see your own suggestions under Your suggestions, even while they are not open for voting yet.
What does the status of an idea mean?
| Status | Meaning |
|---|---|
| Received | The team has the idea and is reading it. |
| Open for voting | Customers are voting on it. |
| Planned | The team wants to build the idea. |
| In development | The idea is being built. |
| Released | The idea is part of a version. |
| Not planned | The team does not build the idea. |
| Merged with another idea | The same idea already existed; the votes count there. |
You can vote on ideas that are Open for voting, Planned or In development.
How are votes counted?
Each license has one vote per idea. This also applies if several websites use the same license. A vote cannot be changed. After voting, the idea shows You voted for it or You voted against it.
What do other customers see?
Your idea is stored with Funnelforms together with your license. If the team opens it for voting, other customers see the title and description, but not your name and not your website. So do not put customer data or login details into the description.
Best practices
- Describe what the idea would help you with, not only what it should do. That makes it easier to judge.
- One idea per suggestion. Several wishes in one text are hard to vote on.
- Rather vote for an existing idea than suggest it again. That way the votes gather in one place.
- For bugs and urgent problems, use the ticket form, see Contacting support.
Troubleshooting
| Problem | Cause | Solution |
|---|---|---|
| "Connect this website with Funnelforms to suggest ideas and vote on them." | The website is not connected to the account. | Connect it on the Account page. |
| "Give your idea a title (5 to 150 characters) and describe it (10 to 3000 characters)." | The title or description is too short or too long. | Shorten or add to the text. |
| "You have suggested many ideas today. Please try again tomorrow." | There is a daily limit. | Send the next idea the following day. |
| "You have already voted for this idea." | Your license has already voted, maybe from another website. | Nothing to do; the vote counts. |
| "Voting for this idea has ended." | The idea is released, not planned or merged. | Vote on other ideas. |
| "The ideas cannot be loaded right now." | Funnelforms cannot be reached right now. | Reload the page in a few minutes. |
| "Funnelforms does not know this website any more. Connect it again on the Account page." | The connection to the account is no longer valid. | Connect the website again on the Account page. |
Tips
- The list reloads every five minutes. A new vote or status can therefore take a moment to show.
- If you write an idea in the ticket form, it still ends up in the idea form: the page takes the subject and text there.
FAQ
Will I get an answer to my idea? You see the status under Your suggestions. Answers by e-mail are for tickets, not for ideas.
Can I take my vote back? No. A vote cannot be changed.
Is this also in Funnelforms Free? No. Ideas and voting belong to the support of Funnelforms Pro.