Support and settings
Funnelforms 5 · 9 articles
- Contacting supportHow to get help: in Pro you ask the help center on the Support page and send a ticket to the Funnelforms team if needed. In Free, the support forum on wordpress.org and the Help Center help you.
- Diagnostics and Site HealthIn Free and Pro you check the WordPress Site Health with the Funnelforms tests. In Pro you also download a diagnostics file without entries and keys for support and see the latest admin actions.
- Granting support accessProWith one click you give Funnelforms support a WordPress user of its own for 24, 48 or 72 hours, without your password. It ends by itself, when the plugin is deactivated or when you end it, and can never export entries.
- Privacy and personal dataHow to answer access and erasure requests with the WordPress tools, also for leads from Funnelforms 3, use the suggested text for your privacy policy, set the retention and serve Google Fonts locally.
- Privacy mode (EU or global)The privacy mode decides for all forms whether conversions, tracking code, Google Maps and captchas run only after consent (EU, the default) or unless the visitor objects (global). The unrestricted mode runs everything without consent, and only administrators can turn it on. How to set it and what…
- Roles and rightsYou decide which WordPress roles may edit forms, see and export entries and change the Funnelforms settings. The article also shows which menu items need which right and what a support access may never do.
- Sending diagnostic data to FunnelformsWith your consent, Funnelforms sends a weekly report on versions, environment, features in use and counts to Funnelforms, never content or data about your visitors. You turn it on in the assistant or the settings and off again at any time.
- Settings at a glanceAn overview of all tabs under Funnelforms → Settings in Free and Pro and what you set there for the whole website, from the privacy mode through sending mails, spam and retention to interfaces and rights.
- Spam protection, captcha and spam folderEvery form checks for spam by itself and puts suspicious entries into the spam folder. In addition you turn on Cloudflare Turnstile, hCaptcha, Google reCAPTCHA v2 or v3 and Akismet. In Pro you block words, e-mail addresses, domains and IP addresses.