Email Notifications to the Customer (User)

User Notifications: Send Confirmation Emails Automatically

With user email notifications, the lead automatically receives a confirmation or thank-you email the moment they submit your form. It looks professional, builds trust, and immediately tells the lead what happens next.

Prerequisites

A published form with at least one email field (field type "Email").
A configured email service (Standard service, Gmail/Outlook, or your own SMTP).

Where do I find this setting?

Form editor → tab Notify → tab Email Notifications → sub-tab User.

Opening the email user notification: Notify, Email Notifications, User Notifications tab

Feature overview

On/off toggle per form (off by default).
Email field selector: defines which form field provides the recipient address.
Subject with variable support.
WYSIWYG editor for the mail layout (HTML) incl. images, buttons, and variables.

Step-by-step: Set up the user email

Email user notification in three steps: user email field, subject and email content

Make sure your form contains a field of type Email.
Open the form → Notify → Email Notifications → User.
Enable the toggle "Email notification to user".
Under Email field, select the form field where the customer enters their address.
Enter a friendly subject (e.g. Thanks for your inquiry).
Design the confirmation mail in the content editor. You can insert field values via variables (e.g. first name).
Click Save. The settings apply to this form only.

Best practices

Start the email with a personal greeting (Hi {{first_name}}).
Confirm in one sentence what the customer just did ("We've received your inquiry").
State the next steps clearly (response time, phone contact, booking link).
Keep the layout clean: one logo, short text, one clear call-to-action.

Troubleshooting

Dropdown is empty: your form has no field of type Email yet. Create one in the form editor first.
Customer receives no mail: check that the toggle is on, a valid email field is selected, and the email service is configured.
Email lands in spam: use your own SMTP or Gmail/Outlook service with a verified domain.
Variables show as placeholders instead of values: check spelling and existence of the field – see the article about form field variables.

FAQ

Does the customer get the mail if they leave the email field empty? No. Without a valid email address in the selected field, no user mail is sent – admin notifications are independent of this.

Can I use multiple email fields as recipients? No – each form uses exactly one email field as the recipient source.

Can I use first name and other data in the mail? Yes, via variables like {{first_name}} or the respective field variable.

Is the setting global or per form? Strictly per form. Each form has its own recipient source, subject, and content.